IT functions in organisations have changed over the years from the simple supporting function to the decisive function. In the early days, IT was more to automate the business processes as per the directives from the business heads of the organisation.
However, in recent years IT divisions have become a driving force in deciding the organisation’s business strategy. Various factors contributed to this shift, most notable is the availability of rich data.
Data is driving the business strategies by providing analytics on the customer data, sales data, customer’s behaviour, and also helping organisations in reducing the capital investments by reducing the inventory volume as it provides the predictive indicator on the expected demand.
This evolution of IT functions provides extended flexibility in terms of business strategies as IT provides room to test new ideas and get results to validate the efficacies. Organisations can course-correct the ideas & it’s implementation as results can be analysed quickly and in detail. IT functions also changed to agile and working in creative ways to support the business to constantly provide value to the organisations.
To conclude, the success of the organisations has been largely depending on how effectively technology is used through IT functions
